*We are no longer permitted to ship to residents of the state of Colorado (our home state). You still may use the pick up in store option at checkout.
*We are now also offering local delivery (select option at checkout)
*Shipping during the coronavirus pandemic*
Shipping times for many have returned to normal. Still shipping times are always a huge concern to us, because we know this is a concern of yours!
Processing Times: Once an order is made, we will do all we can to get your order packaged and into the hands of the USPS or UPS for shipping within 24 hours. Our official processing time is still 48 hours...but we usually process online orders within just a few minutes!
Shipping times are determined by your location, the shipping method chosen at checkout, and the United States Postal Service.
Once a package leaves our location (after processing) it usually takes 1 to 3 business days with Priority Mail.
Once a package leaves our location (after processing) it usually takes 3 to 5 business days with First Class Mail.
We use the following carriers to deliver our orders:
USPS - First Class is usually 3 to 7 business days after processing. This has been delayed at times recently because of the massive amounts of orders right now going through their system from us, as well as so many other businesses.
Order TrackingIf you provide an e-mail during checkout, a tracking number will be e-mailed to you as soon as it has been created. We usually print labels (which triggers the tracking email) after preparing the order! If you do not get a tracking number, please call us at 720-701-0586 for assistance.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. We are proud to say we only transfer the cost of shipping to you. We do not inflate or add handling fees!
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- If you are returning an item due to manufacturer's defect, please record a video of the problem occurring and email it to us at email@example.com
- From there, we will make a determination of how to best solve your problem. *We will see if there is a fix we can suggest, if possible. If there still seems to be a problem, we will either ship you a new product or issue a refund.
- At this time we are not asking that you mail in your defected item, due to precautions associated with the coronavirus.
Some items can not be returned if they are opened. These include all e-liquids.
Merchandise that has been damaged or altered will not be accepted for return or exchange.